Bumrungrad's Hospital 2000 Information System
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Case Details:
Case Code : ITSY041
Case Length : 13 Pages
Period : 1998-2003
Pub Date : 2004
Teaching Note :Not Available
Organization : Bumrungrad's Hospital
Industry : Healthcare
Countries : Thailand
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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Excerpts
Background Note
Established in September 1980, Bumrungrad was originally a 200-bed facility. The initial investment was Thai Baht 90 mn. The hospital was jointly owned by the Bangkok Bank and the Sophonpanich family, one of Thailand's leading business families...
The Need
In view of the intensifying competition in Thailand's healthcare industry and to generate international appeal, Bumrungrad was looking for ways and means to enhance service quality...
System Implementation
On December 17, 1999, Bumrungrad successfully switched over from its old IS to
its new customized Hospital 2000 information system. However, implementing the
system was not easy, considering the number of tasks involved...
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Data Conversion
The first major task was data conversion. The four systems from
which data had to be retrieved were a commercial out patient
system, a commercial accounting system, an in-house in-patient
system and a document management system (DMS)...
Training
Another important task was training the 1200 hospital personnel
and 200 physicians. Training was imparted by GCS staff in
association with Bumrungrad's education and training
department...
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Hardware and Software
The hardware for Hospital 2000 comprised 450 Dell
Optiplex PC's (clients), with a 400 MHz Celeron
processor with 64-128 MB Read Access Memory (RAM), 4
Pentium®-III XeonTM-based Dell Power Edge 6300 Clustered
Servers and a Dell Power Vault 650F Fibe Channel storage
system...
System Architecture
The Hospital 2000 IS was built on a three-tier
architecture, comprising PC-based clients, clustered
servers and the database (Refer Exhibit III for a
diagram of the system architecture.)... |
Network Architecture
Within the hospital, the clients, the transaction servers and
the database servers had to be properly connected in a network
arrangement to enable uniform flow of information. The database
server and the middle tier servers were together called the data
centre, which supported the clients...
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